You may make your reservation on our website – http://travelrecc.com/WiFi_Router/Reservation with the following steps
While making your reservation online, you are able to choose:Self-Collection or Self-Return at any Travel Recommends booth located at:
Go to Locate Us page for booth addresses.Courier Delivery Nationwide
For last minute bookings, please call our hotline at 1700819813 or WhatsApp us at +60 12-3350541 to check availability. Kindly note that last minute bookings will incur a RM10 processing fee per order.
Yes. The following packages support coverage in multiple countries:Europe (RM28/day)
If you choose only a single country, the TravelWifi device provided supports connectivity in that specific country only. For instance, the TravelWiFi router rented for Singapore is not suitable for use in Hong Kong.
Only countries listed on the website are available for TravelWifi device rental.
Travel Recommends is working to expand our Travel WiFi coverage in more countries to serve you better.
Please email us at firstname.lastname@example.org to check with us.
The fee is based on the number of days travelled. You pay for the rental of the router instead of data consumption.
For instance, if your travel dates are from 1st Jan to 7th Jan, you are charged with 7 days of rental.
|Date||Rental Fee (Usual Price)|
|1st Jan:||RM 15|
|2nd Jan:||RM 15|
|3rd Jan:||RM 15|
|4th Jan:||RM 15|
|5th Jan:||RM 15|
|6th Jan:||RM 15|
|7th Jan:||RM 15|
|Total period: 7 days||Total rental fee: RM 105|
Yes, a deposit of RM200 will be collected upon payment and refunded 7 working days after the TravelWifi device is successfully returned.
It’s very simple! Kindly see the following instructions:
Yes. A user manual is enclosed in every Travel WiFi Router pack to guide you.
The average lifespan of a fully-charged up TravelWiFi Router ranges between 6 to 12 hours. This is an estimation as the battery life depends on the number of smart devices connected to the router, data consumption and the condition of the mobile signal.
The network range is approximately 10 metres in radius without any obstacles.
Yes. As long as the devices are Wi-Fi enabled, it can be connected to the TravelWiFi router.
4G refers to the connection speed that is being transmitted when the user is accessing the internet. Speed and connectivity varies across different device models.
A late fee of RM30/day will be imposed from the second day of the end of the indicated return date of the rental period for the following countries: Japan, South Korea, China, Taiwan, Hong Kong, Macau, Thailand, Singapore, Vietnam, Cambodia, India, Indonesia, Philippines, Australia, Canada and the United States of America.
A late fee of RM70/day will be imposed from the second day, after the end of the indicated return date of the rental period for European countries.
For example, your indicated return date is 5th Nov. If you return it on the 6th, you will not be charged a late penalty fee. You will only be charged from the 7th onwards.Cancellation
Any cancellation of TravelWiFi booking will incur a cancellation fee of RM50 per device.Accidental Loss
The charges for loss or damage are as follows:
Note: If you have purchased the insurance of RM30, you need not pay the penalty charge of cancellations, loss or damages to accessories and *TravelWifi device.
*Must be accompanied with police report as proof of loss.
If you do lose the Travel Pocket Wi-Fi, please make a police report in the country where you lost it and present the report to us as proof of loss when you are back in Malaysia.
In the event where there are technical issues with the TravelWifi or is unusable, kindly contact us so we may check on the device condition and data usage. On a case-by-case basis after a data usage review, we will offer a RM90 service-guarantee compensation to our valued customer, or refund the Wifi rental cost based on the number of days it was unusable.